Only for MSP & MSSP owners
Tell us the seat: technical, sales, operations or leadership. We source and vet candidates with MSP/MSSP experience so you do not start from zero.
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A short, no-pressure call. We map the gap and the fix.
Operator-led vetting • MSP/MSSP experience • Technical, GTM and operations roles
10+ Years
running our own MSP & MSSP
Source · Vet · Place
the right MSP & MSSP hire, placed fast
Ready Day One
no training from zero
The Proof
The shops that trusted us with their people: the hires they needed, the teams they were scaling, and the parts of the business that needed a fix.
[ 01 ]The Team
Escencion is a people partner, not a faceless vendor. It is led by Adam Totounji, who has run his own MSP and MSSP (Cynexlink) in Southern California for 10 years, building a strong network of talent as he personally found, vetted, and placed people across every one of these roles. He is backed by an operations leader who builds and runs teams, and that network and hands-on experience now goes to work for your shop.
Founder, Escencion · Operator, Cynexlink MSP & MSSP
A decade running his own MSP and MSSP (cynexlink.com), Adam hires the exact roles he now staffs for other owners. He has built winning teams across engineering, security, sales, marketing, operations, and client service, so he knows what good looks like at every seat. If he would not put someone on his own team, you never get their name.
Connect on LinkedIn
Operations & Management, Escencion
Margret brings an operations background built around businesses in the $100M range. She applies that operating experience to the roles we place, so the candidates we recommend are ready to perform and stick.
Connect on LinkedIn[ 02 ]Why Owners Come to Us
Most owners reach out with a specific seat in mind: an engineer, an operations director, a salesperson, a setter, a marketing lead. Some need to replace someone who is not working out. Some just know a part of the shop is breaking and are not sure who to hire. And some already have a team in place that needs someone to come in and lead it. Any of these is the right place to start.
Adam hires these exact roles for his own MSP and MSSP. He knows the spec cold, so you get the right person, not just an available one.
No job description? You just know an area is breaking? We diagnose what the hire actually needs to fix before we ever source a name.
The strongest people are not actively looking. We reach them through a network built over a decade in MSP and MSSP, then vet them the way an operator vets for his own shop.
[ 03 ]Where We Focus
Eight areas we staff for MSP and MSSP owners. Come with the exact role you're hiring for, or just the area that's hurting. Not sure who you need? That's the most common way owners start.
// help desk
// engineering
// cybersecurity
// operations
// sales
// marketing
// client management
// admin & finance
Sound Familiar
I need to fill this role and I cannot find the right person.
I need to replace someone who is not working out.
I need someone better in this seat than what I have now.
I know a part of the shop is broken. I am not even sure who to hire.
We are growing fast and I need qualified people, not warm bodies.
I have a team in place but no one is really leading it.
If any of these is you, you are in the right place. Tell us the role or the problem, and we figure out the fix and the cleanest way to get you there.
[ 04 ]How It Works
A lot of owners do not walk in with a job title. They walk in knowing one area is breaking. We start there and shape the rest with you.
Fill out the form and grab a time. We have a straight, no-pressure conversation about where your shop is feeling the strain and what is actually slowing you down.
Sometimes you know the exact role. Sometimes you just know that help desk, engineering, operations, sales, marketing, or client management needs help. We diagnose the real gap together.
We turn that gap into a clear role: full-time or fractional, the level, the comp band, and what good looks like in your shop. If you did not know what you needed, now you do.
We go find them, including the strong people who are not actively looking. Candidates who already speak the MSP and MSSP world, vetted by an operator, ready from day one with no training from zero.
Every placement carries a replacement guarantee: if a hire does not work out inside the agreed window, we re-run the search.
[ 05 ]National & International
Whether the right person is two towns over or two continents away, we source, place, and handle the path to hire.
Domestic
On-site, hybrid, and fully remote roles in every market. We know the talent, the comp bands, and what a real MSP and MSSP hire commands in your region, so the offer lands and the person sticks.
International
Expand your bench abroad without the legal maze. We source internationally and place through vetted Employer of Record partners, so you hire compliantly in new countries without standing up an entity yourself.
Service Models
However we engage, it starts with the right people. Pick the model that fits each function, and stack more than one as your shop grows.
We add people to your existing team and manage the embedded talent day to day. You keep your process and your direction.
We take ownership of an entire function, including the people, process, tooling, and reporting. You keep the outcome and the key calls.
We lead and manage your existing people by adding a leadership layer. You keep your people and your payroll.
We source, screen, and place talent you hire directly. You own the hire and the post-hire management.
[ 06 ]Why Escencion
The reasons MSP and MSSP owners hand us the hiring side of the shop, across every department.
We only serve MSP, MSSP, and cybersecurity firms. No generalist distraction, no learning your world on your dime.
Run by an active MSP and MSSP owner who hires these roles daily. We know the difference between an L2 and an L3, and we screen for it before you do.
Need someone forty hours a week or a few days a month? We place either way.
We reach the strong people who are not actively looking, through a decade-deep MSP/MSSP network.
Candidates who already speak the language, so you scale without burning your team out or training from zero.
If a placement does not work out inside the agreed window, we re-run the search. Our skin stays in the game.
[ 07 ]What Owners Say
“Way better than what I expected. They underpromised and over-performed at every level.”
Cory Russell
CEO · Layer7 Systems (Cybersecurity MSP)
[ 08 ]Questions
Yes, and on purpose. We staff MSP, MSSP, and cybersecurity firms exclusively. That focus is the whole point. We know the roles, the levels, the comp bands, and what separates a strong hire from a costly one, because it is the only world we work in.
That is completely normal. A lot of owners only know which area is hurting, like ops, sales, marketing, engineering, or client service. On the call we diagnose the real gap with you and shape the hire that fixes it. You do not need a job description to get started.
Both. Whether you need someone full-time or a fractional role a few days a month, we source and place either way.
We source, vet, and place the right person, then back every placement with a replacement guarantee. If the hire does not work out inside the agreed window, we re-run the search.
Yes. We place domestically across the United States and internationally through vetted Employer of Record partners, so you can build a team anywhere and hire compliantly in new countries without standing up your own entity.
A generalist recruiter keyword-matches a resume and forwards it, then disappears the moment the offer is signed. We are run by an active MSP and MSSP operator, we know the roles cold, and we back every placement with a replacement guarantee.
[ 09 ]Get Started
Tell us the role you need filled, the person you need to replace, the team that needs a leader, or the problem you cannot crack. A short call is all it takes to start.
Start here
Operator-led vetting • MSP/MSSP experience • Technical, GTM and operations roles
